How Access Healthcare established scalable processes for a fast-growing lab and diagnostics company
After experiencing tremendous growth, a lab and diagnostics company needed to standardize and streamline its revenue cycle management (RCM) processes to drive efficiency and reduce operational backlog. The company sought an RCM company that would embrace its vision of delivering seamless, timely patient care.
When the partnership with Access Healthcare began, the team collaborated closely with the client to define shared goals and evaluate the company’s unique challenges. Leveraging its expertise as an experienced revenue cycle partner, Access Healthcare developed a custom plan that included training, an auditing process, and proprietary RCM process automation technology. This plan addressed the client’s order entry and accounts receivable (A/R) backlogs to create a more streamlined approach to drive efficiencies. Key plan initiatives included recruiting and training 100 team members and deploying Access Healthcare’s advanced technology solutions.
“Our partnership with Access Healthcare has yielded cost-effective and highly efficient outcomes without compromising quality.”
Within months, the Access Healthcare team cleared more than 90,000 orders. The process included robust audits to ensure consistent performance and frequent client communication to assess progress and ensure alignment with operational goals.
Encouraged by the success of our initial collaboration, the client expanded its relationship with Access Healthcare as it broadened its service offerings. However, this expansion brought fresh challenges including escalating administrative expenses and mounting A/R backlogs caused by a high volume of unresolved claims. Access Healthcare’s expert team reviewed the new challenges and developed a new strategy, leveraging its RCM technology to address backlog inefficiencies and control costs.
Meticulous planning, unrivaled EPIC proficiency, and a highly skilled workforce anchored the success of this partnership. Access Healthcare collaborated closely with the client to develop comprehensive project plans detailing goals, tasks, scope, deadlines, and deliverables. This unified roadmap ensured alignment among all stakeholders, facilitating seamless execution and optimal results.
“Every phase of the transition exceeded the productivity and quality metrics, amazing!”
Access Healthcare used a Six Sigma®-based quality audit methodology and a best-practice framework to ensure a smooth transition from staff onboarding to operational stability. Building on this success, Access Healthcare expanded its role in the client’s order entry process, by accurately recording orders in the billing system.
The results transformed the lab and diagnostic company by establishing scalable processes. Access Healthcare significantly improved the client’s overall profitability and operational effectiveness by optimizing its revenue cycle operations. This collaboration exemplifies the power of partnering with an innovative, solutions-minded RCM company possessing a shared commitment to excellence and innovation.