How Access Healthcare became a trusted partner for a community-driven organization
A regional, non-profit acute care health system—committed to delivering high-quality care across multiple hospitals and clinics—recently embarked on an expansion project that included acquiring another local hospital system. Amidst workforce shortages and increasing backlogs in their revenue cycle management (RCM) department, the health system needed an RCM partner who could provide immediate administrative support and long-term revenue cycle stability.
Access Healthcare answered that call by seamlessly integrating with the existing team, ensuring financial continuity, operational stability, and a scalable workforce solution while upholding the organization’s community-focused mission.
Workforce shortages disrupting RCM operations
The health system faced an ongoing challenge: not enough administrative personnel to manage critical RCM functions. Recurring staff turnover and workforce shortages led to growing backlogs in A/R and medical coding, putting financial performance at risk.
The system’s other key pain points included:
A lack of specialized RCM leadership with financial executives having to step into roles without deep operational expertise.
Rising labor costs as the system relied on overtime to compensate for missing FTEs.
A strong community orientation, requiring an approach to augment staff without replacing them.
The solution: Scalable support for immediate and long-term RCM stability
Access Healthcare partnered with the health system to strengthen their revenue cycle operations by providing experienced professionals where needed, ensuring continuity and efficiency.
Access Healthcare delivered:
A commitment to community-sensitive workforce solutions supporting internal teams rather than replacing them.
A dedicated team of RCM professionals, including 35 FTEs for A/R support to stabilize cash flow.
15 FTEs for medical coding with plans to expand to 30 FTEs as the system continues to grow.
Future-ready automation strategies, integrating Access Healthcare’s Robotic Process Automation (RPA) to optimize front-end processes and enhance denial prevention.
By embedding our expertise within their existing RCM structure, Access Healthcare strengthened financial operations without disrupting the organization’s commitment to local employment.
Key results to drive stability and efficiency
Eliminated reliance on costly overtime, reducing financial strain.
Maintained stable revenue cycle operations, preventing backlogs and operational breakdowns.
Enabled the health system to focus on long-term growth, instead of scrambling to fill staffing gaps.
Built a strong working relationship with the new RCM Director who sees Access Healthcare as an extension of the internal team.
A collaborative partnership for continuous improvement
Access Healthcare’s role goes beyond providing staffing solutions—it is a long-term, collaborative partnership that seeks to understand the client’s unique challenges and continuously works to enhance revenue cycle performance. By combining expert operations with innovative automation strategies, we help health systems not only stabilize its operations but also build a future-ready RCM function that improves efficiency, reduces denials, and supports financial growth.
As the healthcare landscape evolves, Access Healthcare remains committed to delivering solutions that extend beyond our initial business scope—anticipating challenges, streamlining operations, and driving continuous improvement for lasting success.