PERSPECTIVE
Outsourcing medical coding has become common among healthcare providers and medical billing companies. The ability to scale effectively, and provide a highly educated workforce and a dedicated team of coders has led to cost savings and more efficient processes. However, many companies still struggle with finding the right, trusted partner for this critical discipline of revenue cycle management.
SITUATION
A company that provides ER documentation and coding software to hospitals and clinics has been using multiple 3rd party vendors to provide coding services to their customers. Managing multiple vendors and adhering to deadlines hindered delivering the best possible service to the hospitals, physician groups, and clinics they serve. They needed a single partner that could scale to meet their customer’s needs, ensure accuracy and turn-around times were met, and provide transparency throughout the process, making the relationship easier to manage.
OBJECTIVES
Simplify the coding process while ensuring accuracy and turnaround times goals to enable business growth.
SOLUTION
Access Healthcare now successfully processes nearly 70,000 charts per month with an accuracy rate of 97% or higher. Access Healthcare requires at least 95% accuracy from their coders, performs regular audits, and conducts weekly competency tests. Access Healthcare quickly became the company’s primary coding services vendor, handling most of their customer’s coding needs. The Access Healthcare arc.in technology platform provides its customers complete transparency at every step, decreasing the time the customer spends on vendor management. Within the arc.in the platform, they can track audit and competency scores, see who’s working on their account, and view workflow summaries. In addition, Access Healthcare coders can use the client platform to access charts and reports, providing seamless integration for the customer. The most significant result was the decrease in turn-around times. The KPI commitment is 72 hours. However, Access Healthcare averages 48 hours. This means claims can be filed in a timely manner, along with accurate coding, leading to fewer claim denials and the end customer being paid faster for the services they provide.
CONCLUSION
The company increased accuracy and decreased turnaround times, all while using less of their own time and resources to manage the relationship. This enables their people to spend time on the relationships that truly matter and deliver better care for their customers.
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Learn more about our outsourced Medical Coding Services
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Medical coding outsourcing is hiring an external company to handle healthcare organizations' medical coding and billing process. This can include assigning codes to diagnoses and procedures, submitting claims to insurance companies, and following up on denied claims.
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Outsourcing medical coding can provide several benefits for healthcare organizations, including increased accuracy and efficiency, reduced costs, and improved revenue cycle management. Outsourcing these tasks to a specialized team allows organizations to focus on providing quality patient care and leave the administrative tasks to the experts.
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Access Healthcare offers various medical coding services, including inpatient, outpatient, emergency department, and specialty coding. Our certified coders are trained in the latest coding standards and guidelines, ensuring accuracy and compliance with industry regulations.
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Access Healthcare's medical coding outsourcing services are backed by years of experience in healthcare revenue cycle management. Our team uses technology and human expertise to provide accurate and timely coding services. We also offer a consultative approach, working with our clients to identify areas for improvement and optimize revenue cycle processes
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To get started with Access Healthcare's medical coding outsourcing services, simply contact us through our website or by email. Our team will work with you to understand your needs and develop a customized solution to meet your goals.