We are hiring a Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders for HCC coding speciality. The ideal candidate will have at least 10 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.
JOB LOCATION: CHENNAI, INDIA
KEY RESPONSIBILITIES
Communicate with clients and manage service delivery according to client SLAs
Create and maintain process documentation and update it on a timely basis
Manage operations through end-to-end planning, process document review and root cause analysis
Assist with new team member training, and ensure consistent growth and development
Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met
Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics
Job requirements:
Excellent team management and communication skills
QUALIFICATIONS
Minimum 10 years of work experience
Experience in HCC coding
Certified coder from AAPC or AHIMA.
