We are hiring a Delivery Manager – Financial Controller in Chennai. If you are a seasoned professional with expertise in process delivery, client management, and team leadership, this role is for you! Apply now.
JOB LOCATION: CHENNAI, INDIA
KEY RESPONSIBILITIES
Maintain positive relationships with existing and new customers to provide excellent customer experience and business growth
Identify customer needs and overseeing service delivery within the business needs
Manage a delivery team and analyze delivery issues to ensure timely and accurate customer deliveries
Lead the service delivery team, manage conflicts, and ensure delivery of optimum performance of the teams
Determine ways to reduce costs and effectively manage FTE within budget and without impacting customer satisfaction
Using customer feedback improve and refine services as needed
Build partnerships and consult with team leaders to determine the services, delivery criteria and solutions
Develop appropriate key performance indicators to monitor and drive the performance of the business
Provide monthly or quarterly high qualitative MIS for management review and analysis
Develop process improvements to achieve cost effectiveness and save on time
Define, simplify, standardise processes and implement best practices
JOB REQUIREMENTS
Strong project management and communication skills
Skilled in customer service, team management, quality controls and resource planning
Work with US Clients and willing to work in US time zone
Proactive thinking and ability to work with multiple stakeholders
Strong organizational skills and consistently meet deadlines
QUALIFICATIONS
10 to 15 Years experience handling process delivery, clients, and people management
Master’s degree in M. Com or MBA in Finance and CA, CMA or CPA preferred
Core experience in end-to-end finance and property accounting domain
Experience in handling customer onboarding and transition life cycle management
