Customer Services for Health Plans

Delivering Superior Customer Service to Health Plans

At Access Healthcare, we offer a comprehensive range of customer service solutions tailored to meet the unique needs of healthcare payers. Our customer service team is trained to provide prompt, knowledgeable, and empathetic support, ensuring a positive experience at every interaction.

Our Customer Service Offerings

• Member Services: We provide member-centric services to address inquiries, eligibility verification, benefit clarification, claims status, and general support. Our knowledgeable team assists members in navigating the complex healthcare landscape, delivering personalized and informative interactions.

• Provider Services: Our dedicated provider services team offers support to healthcare providers, addressing inquiries related to claims, billing, reimbursement, network participation, and general inquiries. We prioritize efficient issue resolution, timely communication, and collaborative relationships with providers.

• Employer Services: We assist employers with their healthcare benefit plans, offering support in plan administration, enrollment management, policy and procedure communication, and claims-related inquiries. Our team ensures prompt and accurate responses to employer queries, fostering strong partnerships.

• Multi-Channel Support: We provide support through various communication channels, including phone, email, web chat, and secure member portals. Our omnichannel approach allows customers to choose their preferred mode of interaction, ensuring convenience and accessibility.

  • Enhanced call center technology for seamless communication

  • Interactive Voice Response (IVR) system for call routing and automated call response

  • Interactive Client, a robust Automatic Call Distribution (ACD) system with call recording and comprehensive reporting capabilities

  • Multi-channel environment comprising email, live chats, texts, mail, faxes, and the ability to develop Mobile Apps, Web Portals, and self-service tools

  • TnT (TakeBack and Transfer) feature, allowing members to move between locations and departments without the need to hang up and redial

  • TTY and TDD features for people with disabilities, along with Customer Service Representatives (CSRs) trained to assist in utilizing these features

Value Proposition

Exceptional Customer Experience and Strengthened Relationships

Partnering with Access Healthcare for customer services offers several value-added benefits:

• Enhanced Customer Experience: Our dedicated customer service team is committed to providing exceptional experiences, delivering timely and accurate support to members, providers, and employers. We prioritize empathy, professionalism, and problem resolution, fostering trust and loyalty.

• Improved Satisfaction Levels: By offering knowledgeable and responsive customer service, we enhance satisfaction levels among members, providers, and employers. Positive interactions with our team contribute to improved relationships and retention.

• Efficient Issue Resolution: Our streamlined processes and trained customer service professionals ensure efficient issue resolution, reducing customer effort and minimizing escalations. We strive for first-call resolution and timely follow-up, ensuring customer satisfaction.

• Personalized Support: We understand the importance of personalized service. Our team takes the time to understand the unique needs and challenges of customers, providing tailored support that meets their specific requirements.

Contact Us Today for Exceptional Customer Service

Ready to enhance your customer experience, improve satisfaction levels, and strengthen relationships? Contact us today to learn more about how Access Healthcare's Customer Services can benefit your organization. Our team of dedicated customer service professionals is ready to assist you in delivering exceptional service and exceeding customer expectations.