The Director - Operations (Revenue Cycle Management) will lead the business functions of Healthcare Revenue Cycle Management, ensuring high quality and profitable service delivery to our customers. He/she will be responsible for driving best practices, innovation, knowledge management and learning across the teams under his/her span.
Work Location: Chennai
Key RESPONSIBILITIES
Lead all aspects of the Healthcare RCM operations business as assigned
Streamline operations with focus on client satisfaction and relationship building
Create appropriate servicing and retention strategies for clients
Drive sustained margin growth on year-on-year basis
Participate in expansion and business development activity
Plan workloads and resources for service management and projects
Manage communication, escalation, risks and issues in delivery
Drive continuous service improvements for each client account
Maintain and improve the pyramid structure
Define and monitor OLAs in accordance with the client SLAs to meet/exceed client expectations
Review monthly reports, progress and performance of projects and design game plans
Get involved in cost budgeting, P&L management and transition management
Drive initiatives at the management/organizational level for long-term operational excellence
Build consensus and commitment for achieving the organization’s vision at all levels
Contribute to short-term and long-term organizational planning and strategy as a member of the management team
Support establishing policies across various levels of operations to promote the company culture and vision
Job requirements:
Ability to manage large teams of professionals
Excellent communication skills and interpersonal skills
Strong delegation, negotiation and people management skills
Qualifications:
Minimum 13 years of experience in Revenue Cycle Operations, preferably in US Healthcare industry
Proven experience in handling large teams and stakeholder management
More Ways to Apply
Email us at: hiring.chn@accesshealthcare.com
Call us at: +91 9840064094
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