We're currently seeking a Senior Trainer to join us in Pune. The ideal candidate must be passionate to train corporate associates with business English-speaking skills and interested in career growth at a large enterprise. This role qualifies for free pick up and drop cab facility, medical insurance, and other social security benefits. Apply now and be a part of our dynamic team!
Job Location: Pune, India
Key responsibilities
Facilitate new hire training on English grammar fundamentals, voice and accent
Prepare recurring training reports to the respective training manager
Assist recruitment team for screening candidates on voice and accent
Audit frontline agents calls, record scores and observations on the call monitoring form
Provide feedback and coach the client partners to improve their call handling, voice and accent training
Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs
Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program
Job requirements
Strong interpersonal and communication skills
Excellent facilitation & presentation skills
Ability to maintain data and MIS as per training requirement
Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging
Possess good people management skills
Ability to create presentations for the management reviews
Willing to work in night shift
Qualifications
2+ years of experience in voice and accent training or similar experience is preferred
Experience in Healthcare RCM industry is desired
Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage
